Robobit support
Something not working as it should? Write to us and we will look into it.
Contact
We answer in English and Spanish, usually within 2 or 3 working days.
soporte@ichargames.comSo we can help, tell us your device model, your iOS version, what you were doing when it happened and your player identifier: it is under Ajustes → Configuración → Tu cuenta, with a button to copy it. It is the only thing that lets us find your save.
The app is in Spanish
Robobit is currently available in Spanish only, so the menu names below are given in Spanish. Support email, however, is answered in English too.
How do I delete my account?
From inside the game, with no email and no waiting:
- open Ajustes (Settings) on the main screen;
- go to the Configuración tab;
- scroll to Tu cuenta and tap "Borrar la cuenta";
- type DeLeTe exactly, with those capitals;
- tap "Borrar la cuenta" and confirm.
This deletes your cloud save, your account and also the save on that device. It cannot be undone and it does not refund purchases. Afterwards you need to close the game and reopen it.
Your leaderboard row may take a while to disappear from the list, because it cannot be deleted from the app. Write to us and we will remove it by hand.
I lost my save / I changed phones
Robobit uploads a copy of your save to the cloud when you send the game to the background. That copy is tied to your account, and while the account is anonymous it lives only on that device: if you lose it or wipe it, there is no way to prove the save was yours.
So if you plan to change phones, link your save to your Apple account first, under Ajustes → Configuración → Tu cuenta. That is the only thing that makes the save follow you.
I paid and did not get it
First, tap "Restaurar compras" (Restore purchases) at the top of the shop: if the payment was left halfway because the game closed, that is how to recover it.
If it still does not show up, write to us with the approximate time, the pack you bought and your player identifier. Refunds are not something we can issue: they are requested from Apple at reportaproblem.apple.com.
The buy button is greyed out
The button itself says why. The three usual reasons are:
- "Ya lo has comprado" or "Vuelve la semana que viene": that pack has a limit, once per save or once per week;
- "Espera a que termine la compra anterior": a payment is in progress. This is deliberate, so you are never charged twice;
- "La tienda no está disponible ahora mismo": there is no connection to the App Store. Check your connection and reopen the screen.
A leaderboard name looks inappropriate
Tap the report button on that row: the name stops being shown to you at once and "Nombre oculto" appears instead. If you also want us to review it, write to us with the name.
Can I play offline?
Yes, all of it. The save that counts is the one on your device; the cloud is only a copy. Offline nothing is uploaded, there is no leaderboard and you cannot buy, and everything else works the same.
Do I have to pay to progress?
No. In Robobit nothing is exclusive to the shop: everything on sale can also be earned by playing. What you buy is time.